We live in a world where everything is available at the click of a button. You can do your shopping in the middle of the night from your laptop. If you need to book an appointment with your doctor, you need to open an app to sort it out. Are you on the road? The next available hotel room is at the tip of your fingers.
Consequently, when everything is always at hand at all times, it’s become natural for companies to expect the same hyper availability from their staff. Nowadays, most employees don’t even remember what the typical 9-to-5 job used to feel like. Smartphones and the Internet of Things make sure that our professional opinions, expert know-how and friendly advice remain accessible 24/7. While there’s nothing wrong with going the extra mile or offering to help in out-of-office-hours emergency cases, the rise of the hyper-accessibility is creating several business and health issues that we can’t afford to ignore anymore.
1. What’s The True Cost Of Accessibility?
At the heart of it, accessibility relies essentially on using the appropriate technology. While in a typical urban environment, your smartphone contract is all you need, more complex situations rely on satellite airtime phone solutions. However, high tech can present processing challenges that a standard 4G phone contract wouldn’t cover, such as the billing and running costs of your team accessibility. Ultimately, companies need to find a partner who understands their administrative challenges – such as SATbill – to actively reduce the risk of multiplying unnecessary process costs. Indeed, accessibility doesn’t come for free. For many, poor managed aggregated costs can exceed the value of continued availability.
2. Effective Technologies Are Still Used By People
Being accessible at all times implies that companies expect from their employees to maintain their productivity levels throughout the day – and night. On the one hand, they provide reliable and effective technology that enables to go beyond the typical 9-to-5 office presence. However, the use of high tech doesn’t turn the user into a meaningless machine. The human brain and body are not designed for constant multitasking. On the contrary, the quality of your input drops if you try to be productive all the time. Additionally, the hyper-availability trend also brings crippling workloads that can be tricky to manage. Employees can smooth out the risks of low quality by staying organised and delegating some tasks to reduce the workload. But, ultimately, there’s only so much one person can do.
3. Accessibility At All Times Means Disruption
Last, but not least, while accessibility blurs work boundaries, it also affects your work/life balance. Indeed in a bid to stay relevant in the workplace, many employees take it upon themselves to check their emails outside of working hours and even take work at home. As a result, they increase their work-related stress, creating a lifestyle where the home becomes synonymous with a second office. As they do, they actively disrupt their natural ability to relax and recharge their batteries.
Hyper-accessibility is the kind of business concept that needs to be taken with a pinch of salt. Specialist roles that rely on high tech solutions need to deploy adequate processes in the background to remain sustainable and accountable. Additionally, all companies across the board need to remember that 24/7 availability comes at the cost of quality, productivity and mental health.