Think about how often you’ve relied on your employees for something. If a business were completely operable by a single person, then there would be many people without jobs. An employee’s purpose is to make up for your weaknesses, but also to extend your influence and ability. For instance, if you’re only capable of processing 5 orders per hour by yourself, then you’re capped on how much money your business can make. If you reach out to people and recruit staff, train them and teach them how to operate your business, then each person adds on additional orders that you can take per hour. With 10 members of staff, you could suddenly start taking more than 50 orders per hour, thus increasing your income.
It’s a very basic example with rough numbers, but the idea is simple: the more staff you have, the more your business can grow. Whether you’re growing your business from the bedroom to an office or from the internet into a physical location, your business is only going to be as good as your staff.
1. Hiring an Employee is Simple, Training Them is Difficult
When you hire an employee, they need to have a purpose in your business. It doesn’t really matter what kind of purpose as long as they’re doing something productive that will help pay for their services. Using the example at the beginning, if you hire someone who is capable of processing 10 orders an hour and that’s more than enough to pay for their hourly wage, then you’re going to make a profit. It’s not as simple as that, but you should have a general understanding of how your business works and how each employee needs to eventually be contributing to your income.
As a result, a well-trained employee that is (again, using the same example) capable of processing 15 or more orders is going to make you more money. The difficulty in training your employee to be faster and more efficient lies within their happiness and productivity. A happy and satisfied employee is going to make you more money and be more secure at their job. Someone who dislikes the way your office runs and causes a problem is not only going to be costing you money, but they’re also going to be a risk that could damage your business’s reputation.
In order to get around this issue, it’s possible to hire specialised staff that don’t need much training at all. They cost more to hire, but it can mean the difference between making a profit and suffering a slow and painful business decline. There aren’t too many situations where you’ll need a specialised member of staff to help you handle your business, but here are a few examples:
> Payroll recruitment agencies can help you find a new member of staff who is capable of managing sensitive financial matters such as your payroll
> Software engineers can assist you in creating special applications for all kinds of uses, such as a mobile app to go with your business or in-house software to assist in your workflow
> Marketing agencies will help you create a wonderful marketing campaign to assist in your exposure, both on the internet and in the physical world with billboards, newspaper advertisements, flyers and so on
> Web designers typically work as freelancers, which will give you a lot more personalisation in your order. Being able to work together with freelancers is key to growing any business, especially when niche creative designs are involved
The ability to hire an employee is rather simple; you post a recruitment message, bring them in for an interview then run a trial period. However, the difficult part lies with training them and giving them a role that makes them worth the money you pay for their salary. Striking the right balance is difficult, but it’s important to remember that you can always change your recruitment needs depending on how urgent and how critical that role is to your business.
2. Keeping Employees Trained is Difficult, but Keeping Them Happy is Even Harder
Engaging employees and giving them a meaningful role can sometimes be difficult. Training your employees to work might seem like a challenge, but keeping them engaged with the rest of your company can be an even bigger hurdle to clear.
You see, the problem lies within basic human nature. People have emotions and those feelings can disrupt their productivity and happiness. Everyone has a different situation outside of work, so it’s important not to treat your employees like cattle that only know how to work. You need to consider some of the following things and keep them in mind whenever you have to interact or confront an employee about their behaviour or work:
> All employees have lives outside of the office – no matter how much work someone does or how little time someone seems to spend at home compared to the workplace, they have a life outside of your office and they likely aren’t going to give it up just for you
> All your employees have responsibilities – you can’t expect to keep an employee doing overtime for an entire week. Everyone has responsibilities, be it their families, parents or even their pets. Don’t expect your employees to be happy that you’re giving them loads of overtime with little to no compensation. Even if you do compensate them for their extra work, there’s a limit to how much you can push someone before they burn out
> All your employees have other commitments – be it study, family or even another job, you should respect that your employees have other commitments that sometimes that precedent over your own work. If they feel like their other commitments are more important, then it’s important that you don’t act condescending towards them—accept they have other commitments and work around it
> Your employees need help from time to time – whether it’s failing to understand an assignment you’ve given them or lacking the necessary tools to do their job properly, you should always look for ways to help your employees regardless of their situation. For example, if you’re not giving them the right tools to work on digital mediums, then you need to upgrade their computers and provide them with the right technology to assist in their work
All of your employees are different people with different situations, so it’s incredibly important that you train each one and provide them with support. Remember that your company is only as good as your employees, which is why you need to take control of your workforce and nurture them correctly.